Customer Success Manager (North America)

Job description

Click here to see this as a stunning Qwilr! 

 

Hey! Hola! Hello! 

We are looking for an awesome human to help us educate new users and convert those who get great value from Qwilr into long term customers. This is a remote role based in North America.

We are looking for someone who has an educational and consultative sales style, as client’s business processes are sometimes years (or decades) behind our current capabilities.

This is an awesome role for someone with a few years of inside sales &/or customer success experience who is ready to take the next step.

You will get exposure across the many aspects of a fast growing startup: product, marketing, engineering, operations & especially support & sales. Read on for more! 

 

Docs for the web.

At Qwilr, we’re bringing the power of the web to documents. Think documents that can utilize the best of the web: functional, beautiful, interactive, secure, connected to a multitude of APIs and have deep analytics. We want to help the world to move from the horrors of the 1980s “paper” paradigm of documents i.e. Word, Powerpoint & PDF to the web - because the web can do so much more. 

We have the best product in the market, customers from over 55 countries, and are well funded by some excellent investors. We’re beginning to grow like crazy, so we need a talented Customer Success Manager to join our team to ensure that our new users get the most out of Qwilr, and help us hit our ambitious growth targets. 

At Qwilr you will develop creative and innovative solutions to novel problems amongst accomplished, interesting and fun peers. We are a small, growing team and you will have a significant impact on the development of our product & our business. 

 

Qwilr heartily supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, sexual orientation, marital status, physical or mental disability. 

Requirements

Our Sales & Success Team: 

  • Deliver awesome, personal & useful support to our customers, helping them resolve issues and use Qwilr to create the best documents possible.
  • Work with our team (including our founders) to make sure that our customers’ voices are being heard in every business decision we make. 
  • Sweat the little details with our customers - but are also comfortable looking at the big picture and understanding our business as a whole. 
  • Contact trial users to understand their current proposal process and business needs, pain points, and implementation timeline.
  • Educate customers on product functionality through conversations, demos, and web-presentations.
  • Hit monthly, quarterly, and annual sales quotas.
  • Hit expected activity metrics.
  • Develop and maintain your sales pipeline by ensuring all activities are logged and followed up in Hubspot. 

 

You'll be great for this role, if you: 

  • Have 2+ years of sales or success experience. 
  • Are comfortable selling while maintaining a helpful & educational demeanour. We are not aggressive in our sales process, but we still firmly believe in selling to prospects. 
  • Are a kind, upbeat person with superhuman levels of EQ, who can make a frustrated user smile, even from behind a computer. 
  • Excellent organizational, time-management and prioritization skills.
  • Strong Business acumen and curiosity about the prospect’s business.
  • Love software and are comfortable using a range of tools (like Qwilr, Slack, Asana, Skype, Intercom, Zendesk, Stripe and Google Apps). 
  • Enjoy working in a small team in an ever changing environment. 
  • Can talk like a human, even when things get technical. We expect excellent English writing and speaking skills. 
  • You are very comfortable on customer calls, video conferences and webinars - as well as on email and chat. 
  • Are excited to grow a startup into a successful business - and are eager to learn many new skills along the way. 

 

BONUS POINTS: 

(Not essential - but cooooooool)

  • Have worked for a Tech company - especially if it was a SaaS company (so you're comfortable with MRR, Churn, LTV, NPS, etc). 
  • Experience with HTML, CSS & JS (especially CSS).
  • Have used Qwilr for some or all of your application.
  • Fluency in languages other than English - especially Spanish.